---
title: How do I contact Support?
description: support
---

[Skip to content](https://help.aiceberg.ai/documentation/how-do-i-contact-support#main-content)

English - United States

Show submenu for translations

[Support portal](https://44100605.hs-sites.com/tickets-view?hsLang=en-us)

[![Aiceberg logo - Dark](https://help.aiceberg.ai/hubfs/Aiceberg%20logo%20-%20Dark.svg)](https://aiceberg.ai/)

Open main navigation

Close main navigation

- English - United States
  
  Show submenu for translations
- [Support portal](https://44100605.hs-sites.com/tickets-view)
- [Contact us](mailto:support@aiceberg.ai)

[Contact us](mailto:support@aiceberg.ai)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Aiceberg Documentation](https://help.aiceberg.ai/documentation?hsLang=en-us)
2. [Getting Started](https://help.aiceberg.ai/documentation/getting-started?hsLang=en-us)

# How do I contact Support?

### Inside the Platform

To contact Support from the Aiceberg interface, tap the Support icon in the main navigation.

![Screenshot 2025-06-12 at 12.21.34 PM](https://help.aiceberg.ai/hs-fs/hubfs/Screenshot%202025-06-12%20at%2012.21.34%20PM.png?width=33&height=355&name=Screenshot%202025-06-12%20at%2012.21.34%20PM.png)

This will open an email to [support@aiceberg.ai](mailto:support@aiceberg.ai) in your default email application. Any email sent to that address will automatically open a support ticket in your name. 

### Knowledge Base

You can also access Support from right here in Aiceberg's Knowledge Base. Scroll up to the top of the page and you'll see two methods.

1. tap the Contact Us button to send us an email from your device's default email application
2. or tap Support Portal at the top left to enter the portal

![Screenshot 2025-06-12 at 12.18.16 PM](https://help.aiceberg.ai/hs-fs/hubfs/Screenshot%202025-06-12%20at%2012.18.16%20PM.png?width=495&height=295&name=Screenshot%202025-06-12%20at%2012.18.16%20PM.png)

Once inside the portal, you'll see your organization's support queue. All of your organization's open support tickets are visible to anyone inside your organization. At the top left, tap the link to File a Support Ticket.

![Screenshot 2025-06-12 at 12.19.04 PM](https://help.aiceberg.ai/hs-fs/hubfs/Screenshot%202025-06-12%20at%2012.19.04%20PM.png?width=598&height=298&name=Screenshot%202025-06-12%20at%2012.19.04%20PM.png)

The ticket gives you the option to select a support type and you can choose to submit a support request for something that looks broken, ask a how-to question, or submit a feature request. 

![Screenshot 2025-06-12 at 12.20.04 PM](https://help.aiceberg.ai/hs-fs/hubfs/Screenshot%202025-06-12%20at%2012.20.04%20PM.png?width=610&height=425&name=Screenshot%202025-06-12%20at%2012.20.04%20PM.png)

 

- [Getting Started](https://help.aiceberg.ai/documentation/getting-started?hsLang=en-us)
- [Signals](https://help.aiceberg.ai/documentation/signals?hsLang=en-us)
- [Inventory](https://help.aiceberg.ai/documentation/inventory?hsLang=en-us)
- [Monitoring](https://help.aiceberg.ai/documentation/monitoring?hsLang=en-us)
- [Tools](https://help.aiceberg.ai/documentation/tools?hsLang=en-us)
- [Release Notes](https://help.aiceberg.ai/documentation/release-notes?hsLang=en-us)

[![Aiceberg logo - light](https://help.aiceberg.ai/hs-fs/hubfs/Aiceberg%20logo%20-%20light.png?width=200&height=58&name=Aiceberg%20logo%20-%20light.png "Aiceberg logo - light")](https://help.aiceberg.ai/?hsLang=en-us)

[Privacy Policy](https://aiceberg.ai/privacy-policy)

<https://www.linkedin.com/company/aiceberg/> <https://twitter.com/aicebergai/> <https://www.youtube.com/@Aiceberg_AI> <https://podcasts.apple.com/us/podcast/how-hard-can-it-be/id1834147503> [mailto:support@aiceberg.ai](mailto:support@aiceberg.ai)

Copyright © 2025